Returns Made Clear.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused or unworn where applicable, and preferably in its original packaging. Proof of purchase or your Assaboor order number may be required.

Please do not return products directly to the supplier or to any address shown on the original shipping package unless instructed by Assaboor. Because we work with multiple fulfillment partners, the appropriate return location may vary by product and destination.

Starting a Return

To request a return, please contact us at returns@assaboor.com with your order number, the item you wish to return, and the reason for the return.

If your return is accepted, we will provide instructions regarding the appropriate return procedure and, where applicable, the return address. Items returned without first requesting authorization may not be accepted.

Return Shipping Costs

If a return is required because an item is damaged, defective, or incorrectly supplied, Assaboor will determine the appropriate return or resolution procedure.

For returns resulting from a change of mind, incorrect customer selection, or other reasons unrelated to a product defect or fulfillment error, the customer may be responsible for applicable return shipping costs. Any applicable costs will be communicated before the return is authorized.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. These may include personalized products, opened personal-care or hygiene products, perishable goods, and products specifically identified as final sale or non-returnable.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate the request. However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.