Shipping policy
SHIPPING POLICY
At Assaboor, we work to provide reliable delivery to our customers through our network of approved suppliers, fulfillment partners, warehouses, and shipping carriers.
This Shipping Policy explains how orders placed through assaboor.com are processed and delivered.
1. ORDER PROCESSING
Orders typically require 1–5 business days for processing before shipment.
Processing may include payment verification, order confirmation, product preparation, quality checks, packaging, and transfer to the applicable shipping carrier.
Processing times may occasionally be longer during public holidays, promotional periods, periods of unusually high order volume, or circumstances outside our reasonable control.
2. DELIVERY TIMES
Estimated delivery times vary depending on the product, fulfillment location, shipping method, destination country, customs processing, and local carrier.
Estimated delivery information shown during checkout or on individual product pages should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
International orders may take longer due to customs clearance, local postal operations, transportation disruptions, public holidays, or other circumstances beyond our direct control.
3. INTERNATIONAL SHIPPING
Assaboor serves customers in multiple international markets. Available shipping destinations and shipping options may vary depending on the product and delivery location.
Certain products may not be available for delivery to every country because of carrier, regulatory, customs, supplier, or product restrictions.
If we are unable to fulfill an order to the customer's destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected item or order.
4. SHIPPING COSTS
Shipping charges, where applicable, are calculated according to factors such as destination, product, shipping method, weight, and fulfillment location.
Applicable shipping charges will normally be displayed during checkout before the customer completes the order.
Promotional or free-shipping offers may be subject to specific conditions, locations, products, or minimum order values.
5. MULTIPLE AND SPLIT SHIPMENTS
Assaboor works with multiple fulfillment partners and warehouses. Products within the same order may therefore occasionally be shipped separately.
Customers may receive multiple packages and tracking numbers for a single order. Receiving one package does not necessarily mean that the remaining products in the order have been omitted.
Unless otherwise stated, customers will not be charged additional shipping fees solely because Assaboor or its fulfillment partners divide an order into multiple shipments after purchase.
6. ORDER TRACKING
Where tracking is available, customers will receive tracking information after the order has been processed and the carrier has generated the applicable tracking number.
Please allow some time after receiving a tracking number for the carrier's tracking system to display movement or updated shipment information.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you discover an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the information before fulfillment, but changes cannot be guaranteed once processing or shipment has begun.
Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by applicable law.
8. CUSTOMS, DUTIES AND TAXES
International shipments may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by the destination country's authorities or carriers.
Unless expressly stated otherwise during checkout, such charges are not included in the product price or shipping charge and may be the customer's responsibility.
Customs policies differ between countries. Customers should check their local requirements where necessary before ordering.
9. SHIPPING DELAYS
While we work with our fulfillment and logistics partners to provide timely delivery, delays may occasionally occur because of circumstances outside our reasonable control.
These may include customs clearance, weather conditions, transportation disruptions, carrier delays, public holidays, peak shopping periods, regulatory inspections, or other unforeseen events.
If your order appears significantly delayed, please contact Assaboor so that we can review the available tracking and shipment information.
10. LOST OR MISSING PACKAGES
If tracking indicates that a shipment has not been delivered within a reasonable period, please contact us so that we can investigate with the applicable fulfillment or shipping partner.
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, household members, building reception, neighbors where appropriate, and the local carrier.
We will assist with eligible delivery investigations where reasonably possible.
11. DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible and preferably within 7 days of delivery.
Please provide your order number together with clear photographs or video showing the issue where applicable.
Eligible claims will be handled according to our Return and Refund Policy.
12. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins. Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.
Please refer to our Return and Refund Policy for further information.
13. CONTACT US
For questions regarding shipping, tracking, or delivery, please contact:
Assaboor
Website: assaboor.com
Email: orders@assaboor.com